Warnings, indications and rules to follow during your stay
Normative references
Art. 32-51 of the ‘Tourism Code’, Legislative Decree No. 79 of 23 May 2011,
Legislative Decree 62/2018
Law no. 238 of 23 December 2021, in application of EU Directive 2015/2302 and subsequent amendments;
Tuscan Regional Law 16/1994 and. 42/2000, Law 1084/7 of 27/12/77 (CCV) art. 1. no. 3 and no. 6; art. 17 to 23; art. 24 to 31.
1 – Respect the Laws and regulations in force, with particular reference to the Municipal Police regulations issued by the competent municipal administrations. Respect silence in the time slot between 2 p.m. and 4 p.m. and between 11 p.m. and 8 a.m. Parents (or whoever legally exercises parental authority over them) are jointly and severally responsible for the acts performed by their minor children inside the facility and are required to supervise them and ensure that they maintain polite and respectful behaviour towards others, under their own direct responsibility. In particular, with regard to the obligation to respect silence, the correct use of the services and equipment made available by the facility to its Guests and in general in the flat and within the entire facility, it is good manners to respect the rules of good civil living.
2 – Given the legal obligations incumbent on the Facility Manager, the stay is reserved exclusively for the persons indicated in the reservation. For registration purposes, a few days prior to arrival, Guests will be asked to fill in a form with their identification data. Access to persons other than those registered is prohibited.
3 – Except for special needs and where possible, check-in will take place from 17:30 to 19:00. If the flat is ready before 5:30 p.m., we will notify you in advance. Should the check in take place after this time, a surcharge will be applied.
The meeting place for key delivery varies depending on the type of flat you have booked. You must inform our office of your arrival time (including any delays) to the email or phone number you provided when booking.
Upon arrival, you will have to hand over a valid identity document (ID card, passport or driving licence) required by current legislation to our office. In the case of self check-in, the identification and registration procedure will take place electronically.
Our office is located in Piazza Virgilio 34 , 57037 , Portoferraio (LI) – Agenzia Viaggi del Genio 0565 944374
4- Paid services: Bed linen and towels can be hired with us at a cost of €20.00 per person or you can bring them from home.
5- Supplement for animals: in case there are animals in the facilities that can accommodate them, there will be a supplement of €20.00 to be paid for the entire stay.
6- Data: Data will be processed in accordance with current privacy legislation. The data that are in our possession are exclusively those transmitted voluntarily by users through forms, emails, faxes or telephone calls for the request of services offered in our flats. Their use is reserved exclusively for the relative availability/booking request, they will not be passed on to third parties and you may request their cancellation at any time by contacting us.
7 – The Property Manager is not responsible for theft of or damage to goods or objects belonging to you left unattended inside the structure or in the garage if present, nor is it responsible for any damage suffered by cars, motorbikes or bicycles, present in the car park if present and appurtenant.
8 – At the time of booking or check-in, the owner may require a security deposit to be paid as a guarantee against possible damages. The amount of the security deposit is at the discretion of the Property Manager and will be communicated at the time of booking. If the amount of damages exceeds the security deposit paid, the guest will have to proceed with the full reimbursement of the damages, which will be ascertained in contradictory manner upon release, during the verification of the state of the facility.
9 – Guests are obliged to promptly notify the Manager of any damage; the Manager may ask guests to send him photographs of the damage electronically. At the time of departure the Manager and his Guests may inspect the property in order to assess the damages, both to the property and to the furnishings; damages, if present, shall be immediately compensated; in case of self check-out the Owner shall have the right to take action for their compensation even later, within 7 days from the check-out.
10 – The Manager undertakes to check the good general condition of the Facility before delivery. In the event of breakdowns during the stay the Guest is obliged to promptly contact the Manager who will endeavour to intervene by sending a technician as soon as possible. No complaints will be accepted for faults not promptly communicated to the Manager. Office opening hours are 09.00 – 13.00 / 15.00 – 19.00. Guests are required to promptly report not only breakdowns but also any criticalities found in the facility.
11- Particular attention must be paid to the house keys; their loss will entail the replacement of the front door lock and therefore a penalty of 150.00 euros will be applied, an amount that will be deducted from the security deposit.
12- On the day of check-out, the property must be returned at 09.00 a.m. so that the flat can be cleaned, unless special arrangements have been made at the time of check-in with the property manager. In the event of late return of the property, guests will be charged a penalty equal to an additional day’s stay, at the same agreed rate.
13 – In order to reduce environmental impacts, with respect for the natural habitat and the water shortage that occurs during the summer on the island, Guests will undertake not to waste water unnecessarily and to make appropriate and judicious use of electricity. Turn off the air conditioner if you are not at home.
14- door-to-door collection: waste collection is carried out in a differentiated way door-to-door, but it is important to remember that on the day of your departure it is compulsory not to leave residual waste in the flat, the waste can be disposed of at the ecological islands you will find along the road to the port. Failure to comply with this rule will see us having to withhold €50.00 from the deposit paid. Thank you for your cooperation.
15 – The house must be left tidy and in a good state of cleanliness. Guests must maintain it with care, placing their rubbish carefully in the rubbish bins provided, following the instructions for separate waste collection and the instructions given by the Manager. It is recommended not to throw objects that could clog the pipes into the toilet or sinks. The kitchen must be left in perfect order at check-out. Cleaning and tidying up of the kitchenette/kitchenette is always the responsibility of the Client; if the Client fails to clean the kitchenette/kitchenette, additional charges will be deducted from the deposit and based on the number of hours required for cleaning. In general, the Client is obliged to take the utmost care of the house, its furnishings and all household supplies and equipment provided and inventoried. In the event of failure to comply with the rules, the amount of the security deposit will not be refunded or partially retained.
16 – These rules are published on our website and displayed inside the flats. Failure on the part of guests to comply with any of the points contained herein during their stay may result in the immediate termination of their stay in the Holiday Home.
